Frequently Asked Questions

Everything you need to know before and after your purchase.

Products

Are your products genuine?

Yes. Ghost Technology offers genuine products sourced through trusted suppliers.

Are new and used products clearly marked?

Yes. The condition of each product is clearly mentioned on its product page before purchase.

Orders & Delivery

How can I place an order?

You can place an order directly through our website. For any assistance, you can also contact our support team.

How long does delivery take?

Delivery time depends on your location, product availability, and courier service. Estimated delivery information may be provided at checkout or during order confirmation.

Can I track my order?

Where tracking is available, tracking details are provided after your order has been dispatched.

Payments

What payment methods are available?

Available payment methods are displayed during checkout. Payment options may vary depending on the order and current availability.

When is my order confirmed?

Your order is confirmed once the applicable payment or payment arrangement has been successfully completed.

Warranty

What warranty do you provide?

New products come with a 1-year warranty, while used products come with a 14-day warranty, subject to the applicable warranty terms.

What if my product arrives damaged or defective?

Please contact our support team as soon as possible with your order details and supporting photos or videos. We will review the issue and guide you through the next steps.

Returns & Refunds

Can I return a product?

Returns are available on eligible products according to our Return & Refund Policy.

How do I request a return or refund?

Contact our support team with your order details and the reason for your request. Our team will guide you through the process.

Support

How can I contact Ghost Technology?

You can reach our team through the Contact page or email us at:

support@ghosttechnology.shop